This online event was hosted by the HPSC and BC Hydro on September 25, 2025. The event recording, slides, and contact information are included below.
Recording
Slides
Download the presentation slides here.
Contact Information Mentioned in the Webinar
For questions or feedback about the Solar & Battery rebate program, contact BC Hydro at
For questions about the Home Performance Contactor Network, contact the HPSC at:
- info@homeperformance.ca
- 604-755-3469 ext 0
- homeperformance.ca/HPCN
Unanswered Q&A
The following questions were unable to be answered during the live webinar due to time constraints. We have provided responses here. If you had a question that is not answered below, please refer to the slides or recording above as it was likely answered during the presentation. For any outstanding questions, please see the contact information section above.
Who will be the “Industry members” that will regulate this sector? Are we able to join this board?
The HPSC is in very early days of establishing a Solar & Battery sector council to help guide the new HPCN sector. For now, if you’re interested in learning more, feel free to send an email expressing your interest to info@homeperformance.ca. We will contact industry members with more information once it becomes available so everyone has the opportunity to learn more and consider joining.
There is a large concern among established installers that there is price gouging taking place when door knockers are closing deals with unknowing customers who have only ever seen the one proposal. Misleading generation reports, returns on investment etc. Will this sort of thing fall under the code of conduct even though pricing related?
Yes, the HPCN Code of Conduct calls for transparent communication and pricing with homeowners. Related to that, we have specific guidance on door-to-door sales. Ultimately, the expectation is to deal fairly and honestly with customers and HPCN members found to be doing business otherwise will be held to our corrective and/or disciplinary protocols.
Will the HPCN ensure that all installers have taken the necessary WorkSafeBC training for working at heights? I’m really tired of seeing young kids with no fall restraint installing panels 2 storeys up on a house. And on that vein, is there an opportunity for the HPCN to assist WorkSafeBC in ensuring worker safety?
Currently, the HPCN’s requirements are to provide a clearance letter from WorkSafeBC confirming that the company is in goodstanding. We do not have further requirements regarding safety training at this time; we appreciate the feedback and will continue working with industry to explore additional training requirements in the future.
What exactly does the ‘listing the HSPC as an additional insured’ part of this mean?
Provide insurance policy showing $5m general insurance and listing the HSPC as an additional insured” AND Why does the HPSC require to be on the contractor’s insurance? What does the HPSC want to he covered for ?
Your insurance provider should be familiar with the concept of adding an “Additional Insured” to your policy. Detailed instructions will be available in the HPCN Portal along with the information you need to share with your insurance provider to make this change – there shouldn’t be a cost associated with adding an “Additional Insured”. The HPSC requires this because we list HPCN members in a public search tool; there is an inherent liability risk to the HPSC should a homeowner choose to take legal action against a member.
What if a customer complains after the installation is complete, claiming they were charged higher than the market rate-especially if another company is offering discounted deals to attract more clients? How would such complaints be handled?
The intent of the HPCN Code of Conduct is to hold members accountable to, among other things, “transparent, fair market pricing, providing the customer the benefit of any rebates, discounts, or incentives intended for them.” The HPSC and BC Hydro understand that many factors determine a company’s prices and we have no intentions of regulating these. In most cases, our biggest concern is that homeowners clearly understand the services being quoted, and that the quote matches the final invoice (or there is a clear communication trail of any changes agreed upon).
In less common cases, if there is a concern that an HPCN member may be artificially inflating their prices to take advantage of rebates intended for a home owner, we would provide a warning to the contractor and discuss opportunities for them to increase transparency with their customers. If we received indisputable evidence of this taking place, we would action our corrective or disciplinary protocols.